Discover before you generate
Ask about the business type, service area, ideal customers, brand personality, price point, and what makes the business different.
Module 02 — Learning Resources
Learning Hub
Everything you need to master GoDaddy Airo — reference guide, and agent tips.
Quick Reference
Core Knowledge
What is Airo?
GoDaddy's AI-powered business builder — helps customers create a complete business presence quickly.
- →Business name ideas
- →Domain suggestions
- →Website creation
- →Logo generation
- →Marketing & social content
The 6-Step Flow
1
Enter Business Info
Customer provides details about their business
2
Airo Generates
AI creates suggestions based on the input
3
Customer Reviews
Customer looks at what Airo produced
4
Customer Selects
Customer picks what they want to use
5
Edit & Customize
Customer refines and personalizes the output
6
Save & Publish
Customer saves, publishes, or purchases
Good vs. Poor Input
Poor Input
"I need a business."
"Make me something nice."
"Take me somewhere."
Good Input
"I'm starting a home-based bakery in Dallas selling cupcakes, cookies, and custom birthday cakes. I want it to feel fun, friendly, and affordable."
Troubleshooting
Common Issues
Expand each item to see the recommended resolution.
Check the input quality first. Ask the customer to describe their business more specifically — what they sell, who their customers are, and the tone they want. Better input almost always produces better output. Airo is only as good as the information it receives.
Set expectations early. Remind the customer that Airo creates a starting point — like a rough draft. It's not a finished product. The customer reviews, edits, and customizes everything. This prevents 'it's not what I wanted' complaints before they happen.
Coach them with specific questions: What's your business name? What do you sell? Who are your customers? Where are you located? What tone do you want — professional, fun, friendly? Guide them to add detail — the more specific, the better the result.
Keep it simple. You don't need to explain how AI works under the hood. Focus on what Airo does: it helps customers build a business presence quickly — name ideas, domains, websites, logos, and marketing content. Avoid over-explaining technical concepts.
First decide whether to edit or regenerate. Edit when the direction is good and only wording, tone, or small details need work. Regenerate when Airo misunderstood the business, the tone is far off, or the customer changes direction. Start by reviewing the original input and adding the missing details.
Generic names, an off-brand tone, or copy that feels too formal are content-quality concerns — improve the input, revise, or regenerate. A page that will not load, an error message, missing saved work, or repeated freezing may be technical. Help the customer refine content first, then escalate only when the issue appears technical.
Agent Playbook
Three Principles
Ask the Right Questions
Help customers give better input by asking: What do you sell? Who are your customers? What tone do you want? Specific answers produce specific, useful results.
Set Expectations Early
Position Airo as a draft-maker, not a magic finished product. The customer reviews, edits, and chooses what to use. This prevents disappointment and builds trust.
Keep It Simple
Agents don't need to be AI experts. Understand Airo's purpose, ask the right questions, and follow troubleshooting steps. No need for technical AI explanations.
Good to know
Keep the customer in control
Airo creates a strong starting point. Your role is to uncover the details, guide the next step, and help the customer shape the result into something they are ready to use.
Set the right expectation
Try: “Airo will give us a strong starting point. With more detail, we can make the next version even closer to what you want.”
Use the quick check
Before moving on: Did I ask enough questions? Did I explain that the customer can edit? Did I keep the guidance simple and avoid overpromising?
Follow the support path
Confirm the customer’s goal, review the original input, add useful detail, then edit or regenerate. Escalate only when the issue appears technical.
Build confidence, not complexity
Reassure customers that they remain in control. Focus on what Airo can help create instead of explaining technical AI details.
Review the habits that matter
Weekly: revisit discovery, expectations, input quality, troubleshooting, and editing choices. Monthly: refresh confidence-building and simple explanations.
Ready to test your knowledge?
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