Credit system
Conversational AI prompts consume customer credits, while post-build manual editing tools are completely credit-free.
Airo Crossword Challenge
Solve the support and product knowledge clues to complete the grid.
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Choose a clue, then select Show answer box to begin typing.
Crossword clues
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Key takeaways
Impersonation support
Support agents can impersonate customer accounts to build, demo, and troubleshoot without deducting any credits from the customer's balance.
Publishing requirements
Free plan users encounter a paywall and must upgrade to a paid plan to publish under a custom domain and remove branding.
Escalation protocol
Frontline agents should escalate technical issues, unsaved site changes, or system errors to L2 support without overpromising specific resolution timelines.